Customer Support
The majority of the time we get asked one of the questions listed below. Please take a moment to review these to see if they apply to your concern. If they do not, then please login below and start a new support ticket with us. If you do not have an account with us, simply select no to the account question below and use the contact form for a quick support fix.
Wait, why do I have to wait for my download?
For the security of our designers and products we require a short wait on some first-time customers. We realize this might be atypical, but YWFT prides itself on protecting our community, and that means doing everything we can to prevent fraud. You might have overlooked this, but the process of account approval is listed at the top of the page during checkout in bright yellow color and large text.Okay, well how long do I have to wait for my download then?
Typically, only a few minutes/hours. However, during high-volume days, weekends and holidays it could require 24-48 hours to process. This is a one-time only process. Once you are approved, all future orders will be ready INSTANTLY with no wait. We understand you want your files immediately. We are right there with you. But due to the online fraud that plagues us all like digital locusts, it's gotta be this way. So please, bear with us, and rest assured that the moment your account/download is approved, we will email and let you know. If you have not received an account approval email within 24 hours of your order, please login to your account to see if the download has been activated in your dashboard / downloads.Hey! Why is my credit card being declined?
99.9% of the time, your bank is declining the charge and only they can solve this issue. We strongly recommend you contact your bank and ask them why the charge was declined. It could be you entered incorrect information, or they have incorrect information, or they think the charge is not normal card activity. ("Fonts? Is that like a fountain?") Please note--we are not declining your charge! We want your business!The font looks different than what is shown on your site, where are the swash-like letters?
You need to enable (or disable) the OpentType features for the font. Each application handles OpenType a little different, so we suggest you review your applications documentation for details. For more information and specific tips on Adobe CS software, we have an article on our blog that can help you get started. Adobe has a good article on this topic as well.
If the above information does not answer your question, then drop us a line!
First, do you have an account with us?
Please note: Often, email services like Yahoo mark our emails to spam (sigh). If you have tried to contact us (via this page) and have not heard from us within three business days, please make sure you do not have mail from youworkforthem.com blocked. You may want to try another email account if you do not get a response from us. We ALWAYS reply in a swift manner to urgent and order related issues.
Only use this form to ask questions if you do not have an account with us.
Only use this form to ask questions if you do not have an account with us.