Frequently Asked Questions
Why do I have to wait for my download? For how long?
For the security of our designers and products we require a short wait on first time customers. This typically takes only a few minutes/hours to process, but during high volume days, weekends and holidays it could require 24 hours to process. This is a one time only process and once your order and account is approved, all future orders will be ready instantly with no wait. We understand everyone is in a hurry to get the files, but please be patient while we process your details. When your account/download is approved you will be emailed that the process has been completed. If you have not received an email within 24 hours, please log in to check your order history for the download.
For the security of our designers and products we require a short wait on first time customers. This typically takes only a few minutes/hours to process, but during high volume days, weekends and holidays it could require 24 hours to process. This is a one time only process and once your order and account is approved, all future orders will be ready instantly with no wait. We understand everyone is in a hurry to get the files, but please be patient while we process your details. When your account/download is approved you will be emailed that the process has been completed. If you have not received an email within 24 hours, please log in to check your order history for the download.
What types of payment do you accept?
At this time we accept many poplar methods such as PayPal, American Express, Discover, Visa and Master Card. We do not accept cash, mail orders, wire transfers or personal checks. If you would like to use a e-check, please select PayPal as your payment method.
At this time we accept many poplar methods such as PayPal, American Express, Discover, Visa and Master Card. We do not accept cash, mail orders, wire transfers or personal checks. If you would like to use a e-check, please select PayPal as your payment method.
Why is my credit card being declined?
The typical error with credit cards being declined is due to incorrect address details (zip code, street names, etc). Please consult your credit card statement and double check how your address is entered on your billing statement. Simple things such as abbreviations and punctuation make a huge difference! You have to enter in the address EXACTLY as it is on your statement. Also a common issue is customers not entering the correct card code number. Please follow instructions for this on the checkout page to ensure you enter the correct card code. Otherwise, we ask you to contact your bank to find out why THEY are rejecting the charge. Please note, we are not declining your charge (we want your business), your bank is the guilty party. If you submitted your charge multiple times and see charges on your account, you have not been charged by us if our system has said the order attempt was declined. This is just activity from the attempts, and they go away in 3-5 business days.
The typical error with credit cards being declined is due to incorrect address details (zip code, street names, etc). Please consult your credit card statement and double check how your address is entered on your billing statement. Simple things such as abbreviations and punctuation make a huge difference! You have to enter in the address EXACTLY as it is on your statement. Also a common issue is customers not entering the correct card code number. Please follow instructions for this on the checkout page to ensure you enter the correct card code. Otherwise, we ask you to contact your bank to find out why THEY are rejecting the charge. Please note, we are not declining your charge (we want your business), your bank is the guilty party. If you submitted your charge multiple times and see charges on your account, you have not been charged by us if our system has said the order attempt was declined. This is just activity from the attempts, and they go away in 3-5 business days.
How do I sell my fonts/stock art on YWFT?
View our submissions page for the full details.
View our submissions page for the full details.
Are your items in stock when I place my order?
Every item on YouWorkForThem is available and currently in stock. Since all of our products are digital files, we provide everything via instant download once your account is approved. This helps save the world a little bit by not having to ship items on cd and dvd. As well, this gets you your purchases super fast!
Every item on YouWorkForThem is available and currently in stock. Since all of our products are digital files, we provide everything via instant download once your account is approved. This helps save the world a little bit by not having to ship items on cd and dvd. As well, this gets you your purchases super fast!
How do I install your fonts?
This can vary from pc and mac, so we suggest you check with each company's personal instructions. We do not support third-party font management applications. More details for your situation can be found at either Apple Support or Microsoft Windows Support.
This can vary from pc and mac, so we suggest you check with each company's personal instructions. We do not support third-party font management applications. More details for your situation can be found at either Apple Support or Microsoft Windows Support.
I want to download my files, but its been over 30 days since my order?
Downloads expire 30 days after your purchase. We strongly suggest you make the proper backups of your files after you have downloaded them.
Downloads expire 30 days after your purchase. We strongly suggest you make the proper backups of your files after you have downloaded them.
Can I get a refund for my purchase?
Sorry, but we cannot offer any refunds on digital items like fonts and stock art. All sales are final.
Sorry, but we cannot offer any refunds on digital items like fonts and stock art. All sales are final.
We have listed these common questions to help serve you with your questions. Please read these items first to make sure your question is not in here before contacting us.