99.9% of the time, your bank is declining the charge and only they can solve this issue. We strongly recommend you contact your bank and ask them why the charge was declined. It could be you entered incorrect information, or they have incorrect information, or they think the charge is not normal card activity. (“Fonts? Is that like a fountain?”) Please note–we are not declining your charge! We want your business!
Frequently Asked Questions
Can I get a refund for my purchase?
Downloadable fonts and stock art are not returnable or refundable once downloaded (we log when items are downloaded), for obvious reasons. If your purchase is proven defective and you notify us within 10 days of your purchase, we will either provide a replacement/update to that item or refund your money.
Do you provide free trials or demos of your fonts?
No
Can I submit my Fonts or Graphics to YouWorkForThem?
Yes, please review this page first: https://www.youworkforthem.com/submissions
I’m getting question marks and validation errors when installing my font?
The question marks error happens when trying to install any of the font files from the web font package. Web fonts cannot be used (nor are they licensed for use) in desktop environments and or applications, as well they will not work correctly or even install. These details and more are covered in our Web Font License. If you need your font for both web (html) and desktop (e.g. Adobe, Microsoft applications) use, you will need to purchase both the web font and desktop formats.
If you purchased only one of the font buying options (desktop or web font) on their own but intended to purchase the bundle option for the discounted price, this can easily be corrected by visiting the Manage License section of your account.