For certain new customers, there is a short wait while we approve your account for downloads (as stated and agreed to during the checkout process). Typically, you’ll only have to wait a few minutes/hours for your download to be approved and ready for you in your account.
However, during high-volume days, weekends or holidays, it can sometimes take our team slightly longer to review your details. This is a one-time only process! Once your account has been approved, all future orders will be ready for you to download instantly.
We understand you want your files immediately. (We’re right there with you.) But due to the online fraud that plagues us all like digital locusts, it’s gotta be this way. So please, bear with us, and rest assured that the moment your account is approved, we will email and let you know. Our team works 7 days a week, around the clock to approve all orders.
If you have not received an account approval email within 24 hours of your order, please login to your account to see if the download has been activated in your order history.